Custom Web Portal Development Services

Web portal development services for enterprises, mid-size businesses and start-ups.

We create web portals for various purposes, such as customer self-service, e-commerce, knowledge sharing and internal collaboration, or community engagement. Get an attractive web portal to establish a strong online presence, streamline business processes, enhance customer engagement, and drive growth. Our web development services are tailored to the specific needs and objectives of your organization, ensuring building of a robust and user-friendly web portal solution.

High availability and flexibility, scaling with your business, with robust self-service capabilities to facilitate internal processes and encourage conversions and engagement.

Types of Web Portals We Deliver

Lightpoint builds highly-functional web portals that delight users regardless of device, OS or location.
We develop B2B and B2C solutions. Our web portal development services enable organizations to accelerate their business, attract and retain users, enhance customer engagement, optimize B2B interactions, and drive B2C transactions effectively. Here are some key web portal types we build from scratch:

Self-Service Portals

Self-service portals are designed to empower customers or users to access information, perform transactions, and find solutions on their own. They provide a user-friendly interface where customers can manage their accounts, view order history, make payments, submit support tickets, or access self-help resources, reducing the need for direct customer support.

Customer Service Portals

Customer service portals that we build allow employees to provide back-office customer support. Features, including account management, live chat, ticket handling, knowledge bases for employees, and more accelerated response times and improved satisfaction in resolving customer concerns.

B2B Portals

B2B (Business-to-Business) portals facilitate collaboration and transactions between businesses. These solutions provide a secure platform for business partners, suppliers, and distributors to access shared information, manage orders, track shipments, and conduct business transactions.

Community Portals

Community portals serve as online platforms that bring together individuals with shared interests, hobbies, or affiliations. These solutions foster engagement, communication, and knowledge sharing within the community. Community portals offer discussion forums, event calendars, member directories, and resource sharing, facilitating networking and collaboration among community members.

Employee Portals

Employee portals are designed to facilitate internal communication, collaboration, and information sharing within an organization. They offer employees access to company policies, HR information, training materials, company news, employee directories, and other resources.

Vendor Portals

Vendor portals are designed to streamline communication and collaboration between businesses and their suppliers or vendors. They provide features such as purchase order management, inventory management, invoicing, and vendor performance tracking. Vendor portals optimize the procurement process, improve transparency, and enhance vendor relationships.

Talk to us today about your web portal development needs. We’ll work with your team to build a bespoke solution for your business.

How to Create a Web Portal

Creating a web portal requires full cycle software development including planning, UI/UX design, coding and testing as well as attention to detail, and collaboration between designers, developers, and stakeholders. It’s important to follow best practices, adhere to web standards, and prioritize user experience to deliver a successful and user-friendly web portal. By utilizing our customer portal software development services, you can leverage the expertise and experience of professionals to come up with a robust, secure, and user-friendly portal that meets your specific business requirements, enhances user experiences, and drives business growth. Creating a web portal involves several steps to ensure its successful operation. Here’s a general overview of the process:

Planning and UI/UX Design

We create a comprehensive plan for the portal's further development, including the layout, structure, and user interface. We develop wireframes and prototypes to visualize the portal's design and functionality before proceeding to development.

Front-End Development

Developing the front-end of the portal, focusing on creating the user interface, navigation, and interactive elements. Use HTML, CSS, and/or JavaScript to build the visual components and ensure a responsive design that is compatible with various devices and browsers.

Back-end Development

Developing the back-end of the portal, which includes the server-side logic, database integration, and business logic implementation. Choose a suitable programming language and a back-end framework to handle user authentication, data processing, and interactions with external systems.

Integration

Integrating the portal with relevant data sources and external services. This may involve connecting to databases, APIs, third-party applications, or other systems to retrieve and update data in real-time, such as customer relationship management (CRM) software, enterprise resource planning (ERP) systems, marketing automation, CDP and BI tools, payment gateways, or social media platforms.

QA Testing

We conduct web portal testing to identify and fix any bugs, errors, or usability issues. Perform functional testing, compatibility testing across multiple devices and browsers, and user acceptance testing. Address any issues discovered during the testing phase.

Maintenance and Support

We regularly update and maintain the portal to address any issues, add new features, and keep it up to date with evolving technologies and user needs.

Lightpoint builds powerful web portal solutions as components in your business processes. We’ll work with you to ideate and architect the right solution. Get in touch to get started.

Verticals

Fintech

We design and develop portals for financial institutions or companies to provide their customers with access to fintech-related information, performance reports, and financial statements. They allow sending and receiving invoices, making and accepting payments, and managing financial records for clients, partners, customers and suppliers.

Healthcare

We develop patient portals for healthcare organizations to enhance patient engagement, increase convenience, and empower patients to take an active role in their healthcare. These solutions allow patients to access their medical records, schedule appointments, communicate with healthcare providers, request prescription refills, and receive test results securely.

Ecommerce

We build online e-commerce platforms that enable businesses to sell products or services to customers over the internet. These portals provide features such as product catalogs, shopping carts, secure payment gateways, order tracking, and customer reviews. We offer businesses the opportunity to reach a wider audience, drive sales, and provide a convenient and personalized shopping experience.

eLearning

We create eLearning portals that offer online education and training resources, making it convenient for individuals or organizations to access educational materials, courses, and certifications. They provide interactive learning experiences, progress tracking, assessments, and collaboration features.

How We Work

As a full cycle software development company, we synchronize our approach with our clients’ business goals and project nuances to deliver the right solution in the right time. Explore our engagement models, and choose which one works best.

Our work

E-commerce platform for a Jewelry Retailer

Loan Management System Based on Salesforce

Self-Service Portal for Publishers

Customer Engagement Platform for Digital Publishing and Media Companies

The Lightpoint difference

Here are several reasons why you might turn to Lightpoint for web portal development services.

Enhanced User Experience

We can help you create a user-friendly web portal that stands out from competitors, provides value-added services to users, and improves your brand reputation. By focusing on usability and design, we ensure that your portal is intuitive, easy to navigate, and visually appealing, resulting in improved user engagement and satisfaction.

Scalability and Flexibility

As your business grows, web portals need to accommodate increasing user demands and new functionalities. We can ensure that your portal will be built with scalability in mind, allowing for easy expansion, integration with new systems, and adaptation to changing business needs.

Data Analytics and Insights

Web portals can generate valuable insights and analytics about user behavior, preferences, and trends. We implement analytics tools and tracking mechanisms that provide valuable data for decision-making, marketing strategies, and improving user experiences. By leveraging user data and preferences, we can display tailored content, recommendations, and personalized dashboards, enhancing user engagement and satisfaction.